Car hire Eindhoven

very easy.

I booked through a third party, but will do that no more in future as this was difficult to change a date and time unless I cancelled the original reservation. But, thanks to the Schiphol Alamo help desk they helped me out with that problem and booked for the right date and time. THANKS AGAIN!!

Very easy

Good

Booking was easy, far and simple.

Fine.

Booking was easy, all information was clear and explained - highly recommend

Very good

very good

No problem.

Good. Unaware it was 3rd party

Very good

Exceptionally efficient.

For a first timer renting a car oversea, it can be confusing to me that there are 2 to 3 "companies" handling the reservation. After I had reserved online, I received an email from cse.easyterra.com. giving me voucher from car rental schiphol with alamo logo. And then there was the reservation team emailing me from cse.easyterra.com that sign off with Auto Europe. I had reserved with excess cover and when I had reached the airport alamo counter, they also ask if I needed additional insurance. It was overwhelming to me that there is multiple point of contact and the decision making was made difficult by the reservation excess cover and the point of collection insurance coverage question. I wish there is only 1 point of contact in the email leading up to collection of car. Otherwise, there better be an introduction of the companies involved in the first reservation email. The excess coverage also need to be sorted out properly. Service over profit is the way to go, please. Thank you.

Very good Easy