Posts Tagged ‘rental car’

Holiday Autos advises holidaymakers to cut back on luggage

Wednesday, August 18th, 2010

New research by car hire firm, Holiday Autos, suggests a quarter of all couples will end up having an argument about the best way of packing their belongings into the holiday rental vehicle, before the holiday even begins. According to the study, men tend to pack more than their partners when travelling to the beach. Nearly one third admitted they have had to leave some of their luggage behind at the airport because it would not fit into the rental car. Only 17 per cent of women admitted to having been in the same situation.

When booking a car for the holiday, 82 per cent of men felt it was their job. However, according to Holiday Autos, many males prefer to concentrate on the make of vehicle and the size of its engine, rather than how much luggage space it provided.

Managing director of Holiday Autos, Stuart Nassos, said many people seem to ignore the fact that when booking a vehicle for their holiday it is likely to be smaller than the car they use when they are at home and therefore tend to bring more luggage than will safely fit.

Nassos advised all customers to check the Holiday Autos Car Features Guide before deciding on which model to book. He added that the car should either be big enough to accommodate a holidaymaker’s luggage or the amount of luggage should be reduced to fit in the car.

According to the research 18 per cent of men admit that they have returned to the car hire desk in order to upgrade to a larger vehicle to accommodate their luggage.

Unhelpful staff top list of travel irritations

Friday, June 25th, 2010

A survey asking customers of car hire companies, hotels and airlines to rate their most irritating experiences when making use of the services provided have voted that their biggest gripes are unhelpful, rude employees and additional charges.

Consumer Reports magazine, which conducted the poll, asked 2,000 members of the public to rate a list of potentially annoying situations form 1 to 10. 1 being not in the least annoying, and 10 being extremely irritating.

For both car hire firms and hotels customers said that it was the attitude of the staff which really affected their experiences in a negative way. Rental car customers gave rude staff a 7.9 on the gripe scale and hotel customers gave unhelpful service employees a 7.8. On airlines, staff not providing a useful service scored 7.7, just behind added fees and luggage charges as the most frustrating experience.

Additional fees were second on the list of gripes for car rental customers and for those staying in hotels scoring 7.7 and 7.6 respectively. Other irritations for those renting vehicles included that state in which the car was in when it was handed over to them. Damaged and dirty cars scored a 7.0 on the annoyance scale.

Those using car hire firms also voted high pressure pitches as quite annoying along with not being given the car initially requested. On airlines it seems that not being kept informed about delays is actually more irritating than the delays themselves. Noisy children on aircraft also came well down the list of irritations on flights behind people hogging the carry on space as well as seat space.

Car hire customers at O’Hare face additional charge

Wednesday, June 9th, 2010

Visitors to O’Hare International Airport, Chicago, could soon find themselves faced with an $8 additional charge when they sign for a rental vehicle. Mayor Richard Daley is trying to get the fee approved, so that the money can be put towards airport expansion. Part of the expansion plans at the airport is the construction of two new runways.

In order to build the runways, O’Hare needs to consolidate the car hire companies, which currently occupy a number of separate buildings at the airport. The proposal at the moment is to put them all under one roof in a dedicated rental car centre at the intersection of Mannheim and Zemke, where Parking Lot F presently stands.

The $8 charge will be used to fund the building of the rental centre. The Aviation Committee has already approved the Mayor’s proposal and it will now go in front of the City Council. If they agree, then the new charge could be in place by August, according to Rosemarie Andolino, Aviation Commissioner.

Andolino said that she would be assessing the cost of the new consolidated car hire centre, and would decide whether the new charge needed to be raised or lowered in accordance. She added that as long as the car rental firms were given 30 days’ notice that the charge would be changing, she had the ordinance to do so.

Car hire customers at O’Hare are already charged a flat fee of $2.75 each day. There is also an 8 per cent tax on all rentals. The proposed $8 per day would be in addition to these charges.

Discover The World Marketing teams up with Hertz in India

Thursday, December 3rd, 2009

Discover The World Marketing (DTWM) has announced that it will be looking after the itineraries of Hertz Rent A Car customers travelling to India for a self drive holiday. DTWM already looks after the Hertz self drive itineraries in a number of countries including South Africa, Australia, New Zealand, the U.S. and Switzerland.

Country Director- India DTWM, Mark Mendes says that they will be providing customers with two types of service. One will be a complete itinerary for drivers including hotels in which to stay and the other will be a less formal suggestion of routes customers would most enjoy driving. He says that it is not the intention of DTWM simply to supply customers with a rental car but rather to provide a concept. He points out that many self drivers are still looking for an adventure when they go on holiday and that is what DTWM wishes to provide.

As well as providing customers with exciting itineraries DTWM intends to offer defensive driving courses so that drivers can familiarize themselves with the different rules of driving around the world. In India the course will be in association with the Automobile Association of India and will take place over a few days for the basic course running up to fifteen days for the more advanced course. Mendes says that it is extremely important for drivers to get some experience in driving defensively especially when they are driving on the opposite side of the road than they are used to.

Car rental crash cousins face extradition for manslaughter

Thursday, November 12th, 2009

Two men from Essex are facing extradition to the Island of Cyprus after their latest attempt to avoid serving time on the island has failed. Twenty-five-year-old Luke Atkinson and twenty-four-year-old Michael Binnington are cousins and both are facing the possibility of returning to Cypress to carry out jail sentences of three years each. The pair were involved in a crash that killed a moped rider whilst on holiday in 2006. Mr. Atkinson’s uncle, Julian Harrington was driving the rental car which killed the teenager when it hit his moped. He has already pleaded guilty to grievous bodily harm and manslaughter is currently serving a fifteen-year sentence on the Isle of Wight.

The cousins had originally been acquitted of the manslaughter charges after spending six months in prison on the island and were allowed to fly back to the U.K. However the Cyprus Supreme Court has since decided to overturn the decision and is appealing to have the pair return to Cyprus to carry out three-year sentences for manslaughter.

A U.K. judge has denied the cousin’s appeal and it is thought that the pair will be sent to Cypress within a few days. The pair’s lawyer, Karen Todner said that it was outrageous that anyone could have an acquittal overturned in such a manner and be ordered to serve a prison sentence.

Mr. Atkinson’s mother said that they planned to appeal to the European Court. MEP Richard Howitt has spoken out on the cousin’s behalf by saying that in his opinion there has been a miscarriage of justice. He said that European law was in place to protect both victims and defendants and that in this instance that does not appear to have been the case.

Europcar tells of strange items left behind

Tuesday, September 8th, 2009

A recent survey by Europcar has revealed that customers leave behind some pretty strange things, including furry handcuffs, a wheelchair, half a pint of lager, a false leg and a CD guide to speed seduction.

But it is expected that the occasional item would be left behind, given the size of Europcar which leases thousands of cars each day.

The survey revealed that the most common items found in returned rental vehicles were usually keys and mobile phones, but some of the rarer finds include a bagpiper’s black ostrich feather hat, a mannequin and even 4 dozen light bulbs.

Along with the bizarre missing items are the strange excuses customers come up with when faced with the prospect of paying for the damage on a hired car.   Some of the excuses are legitimate but downright unlucky, others border on absurdity.

One man had claimed that a horse leaned on the back of the car causing damage, whilst another said that a lion had attacked and damaged his bumper whilst visiting the Longleat Safari Park.  Another case includes a man who drove into the back of a woman’s rental car in Derbyshire, who said that he dropped his ice-cream, which led to the accident.

A spokesperson for Europcar says that there is never a dull day in the world of car rentals, and have gone to great lengths to return lost and missing items left behind in rental cars.

Plenty of rental cars still available in Madrid, Barcelona

Friday, August 28th, 2009

Despite widespread media coverage of car hire shortages affecting Spain, Madrid and Barcelona are still revealing strong numbers of bookings.

Although there has been a 10% drop in tourists to the Iberian Peninsula and car hire shortages in popular resort areas, the two major cities and Alicante have reported strong forecasts for the immediate future.

The financial crisis and lack of consumer spending power has resulted in a stronger position for internet search and compare sites to find their best car hire options.

As June saw supply fall short of demand across the country, with many customers left stranded without car hire, the following months paint a brighter picture for Spanish car hire companies.  The prior months had seen the tourist industry cut back on resources and car hire firms adjusting their capacity to cope with the anticipated decline in holidaymakers.

Travellers, however, are being much more careful when choosing their car hire, with many opting to use comparative sites to select their rental vehicle.

Car hire in Barcelona and Madrid are currently still available despite the number of tourists, as local operators expect positive results by the end of the summer tourist season.

With thanks to www.pr-inside.com for the above information. For more details please refer to their website.

Europcar to show green ratings

Wednesday, August 19th, 2009

UK car rental giant, Europcar, will now provide “green” minded customers the opportunity to research  their rental car’s emission ratings by visiting a new feature on the company’s website.

The website feature will allow customers to find out information such as vehicle emission ratings and fuel efficiency, as petrol prices climb and driving across the UK becomes more expensive.

The website says economy sized three door hatchbacks are the most economical cars to hire, and more likely to have the lowest emissions ratings with an estimate of 130 grams. Models available include the Ford Ka, which is a fuel efficient, ‘green’ option when renting a car, whereas larger, more expensive models available for hire such as Volvo and Saab have a higher carbon emissions rating and also receive less mileage on fuel efficiency.

Catriona Lougher, marketing director for Europcar said: “With cost cutting at the top of the Agenda for many UK households and businesses, using cars that are more fuel efficient has got to be a key priority. This initiative is in keeping with Europcar’s Environmental Charter and means our customers can make more informed choices about the vehicles they rent and, as a result, help them reduce fuel consumption and contribute to an overall reduction in CO2 emissions.”

Thanks to Europcar for the above quotes.  For more information visit their website.

Surge in late bookings increase car hire costs

Monday, August 17th, 2009

Last-minute holidaymakers are pushing up the price for rental cars this summer, mostly in Spain and Portugal.

The price increase is primarily due to a shortfall in fleets, as companies have not been able to obtain credit to buy new cars this season, and due to a forecasted drop in demand.

The situation has forced some tourists to cancel their holiday plans rather than go ahead with plans without car hire.

“Every summer there is a seasonal shortage of rental cars,” Michael Taride, President of Hertz Europe, told Sky News.

“We are buying additional fleet and keeping and maintaining cars for a longer period of time to accommodate the increase in demand.”

Span has been worst affected by the crisis with some holidaymakers paying twice the amount to higher a car compared to the same period last year.

Italy, France and parts of the UK are also experiencing car hire difficulties.

£365 is the cheapest weekly car rental in the Spanish resort of Malaga, and a small van such as the Volkswagen Touran will be about£850 per week.

Back in May we announced that demand was down so we would reduce our fleets to give us more flexibility,” Avis spokeswoman Hilary White said.

Car hire companies predicted a slowdown in demand due to the recession and had chosen not to upgrade cars or fleets.

Thanks to Sky News for the above quotes.  For more information on this article visit skynews.com

Court orders Dubai car rental company to return passport

Thursday, August 13th, 2009

A man who allegedly incurred over $1000 in traffic violations in Dubai has finally had his passport returned to him from a car hire company.

A court has ruled in favour of businessman deeming the passport as personal property and a necessary means of identification.

The 45-year-old Ibrahim Ahmed claimed the car hire company would not give back his passport after he allegedly accumulated over $1000 in fines while renting a car in Dubai from June 2008 until May this year.

Ahmed refused to pay the fees for the rental car but did not pay the fines that he incurred on the vehicle, as he did not believe he committed any traffic offences whilst driving the vehicle.  This led to the rental car company withholding the passport.

Car rental companies commonly keep customer’s passports as a bond, as it is believed that a credit card number could be easily cancelled.

Two court hearings followed, which both ruled in favour of Mr Ahmed, with Muraqqabat police ordered to obtain the passport from the car hire company and return it to the man.

Quotes from khaleejtimes.com.  For more information visit their website.