US travel agents are up in arms over United Airlines shifting the cost of credit-card fees to travel agents, beginning next month.
The move by UAL Corporations has alarmed the American Society of Travel Agents, which is concerned other airlines may follow suit, potentially increasing the cost for agents and consumers by more than $2 billion per year.
Although no other airlines have followed United’s moves, travel agents fear the change could spread across the industry, potentially raising the cost of tickets.
The move targets just 28 travel agents that don’t do much business with the carrier, with the charges to be implemented from September 28. Once the changes take effect, United will no longer pick up the merchants fees for tickets purchased at travel agents, usually at two or 3 percent of the ticket price.
However a United spokeswoman said the change follows a cost-benefit analysis that will affect less than 1 percent of travel agents that do business with the airline.
She went on to say tat the agreements were implemented by the need to improve travel agent performance and to adjust costs associated with travel agency profits against the profits they generate.
Agents could avoid the fees if they stop booking United fares of or the customers pay cash.



