Customers of Hertz Australia can expect a much more streamlined process and quicker access to their rental cars once arriving at the airport or depot to collect a rental.
With a big thumbs up from customers so far, Hertz has led the way in Australia to make the process more efficient and reduce manpower so that savings can be passed on to the customers.
By registering many of their details online before hand the renter need only sign, present a credit card if necessary and collect the keys.
Details such as name, telephone numbers, address, and driver’s license details are all finalised before hand to avoid time wasted filling in forms. After a long flight this can be a welcome move.
Wayne Burgoyne, the director of sales and marketing of Hertz Australia said, “Waiting time is wasted time. Both business travellers and leisure travellers want to get going as fast as possible to maximise either their working day or their holiday time.”
Typically, up to an hour can be wasted waiting for a hire car while dealing with agents on the ground who might be busy if several passengers from a flight try to pick up their car simultaneously, or the depot is busy receiving and checking another car when you’re ready to collect yours.
