News

Archive for May, 2012

Passport controls to be relaxed in an effort to reduce queues

Thursday, May 3rd, 2012

Theresa May could be forced to relax the rules concerning border checks at UK airports after queues at Heathrow continue to grow. If the Home Secretary does decide to implement risk based controls it will be embarrassing as she was the one who forced former UK Border Force chief Brodie Clark out of his job last year for doing the same thing in an effort to reduce the time it takes for passengers to get through immigration.

Recently published figures show that passengers are currently being forced to wait for up to three hours to get through London’s busiest airport.

Head of the British Air Transport Association, Simon Buck, has met with the Home Secretary to discuss the situation on behalf of major carriers including Virgin Atlantic, easyJet and British Airways. The airlines are particularly concerned that the situation is deteriorating as the Olympic Games approach.

Mr Buck said that the government was looking at ways of tackling the problem with technology and risk based assessments of passengers flying into the UK. He added that the airlines were interested in being involved in any solutions being proposed.

Heathrow’s operator BAA has released figures which show that delays are even worse than immigration minister Damian Green has been admitting to Parliament. He said that it was taking 90 minutes at most to pass through the airport. BAA said the figure was closer to three hours in Terminal 4.

DLR disruption following communications failure

Wednesday, May 2nd, 2012

Commuters have had their travel plans disrupted because a series of glitches across the London transport system. A communications failure on the Docklands Light Railway has been blamed for a suspension of all services.

Four platforms at Liverpool Street station also had to be closed after a problem was reported with the signalling system. Travellers coming into and travelling out of the station found that journey times were pushed up by as much as 20 minutes.

London Overground services were also experiencing significant delays because of over-running engineering projects. The shut down of the DLR prompted Rail, Maritime and Transport union leader Bob Crow to point out just how difficult it was going to be to keep the transport system in the capital running during the Olympic Games.

He said that the recent issues proved how important it was to have emergency teams on hand and adequate staffing levels to deal with any eventuality.

Outside the capital, East Midlands Trains are continuing with a series of one day strikes throughout May as a demonstration against pension reforms. Drivers voted to walk out after bosses announced that contributions were to be reduced because of a deficit in the pension scheme. The company claims that it is managing to run more services than it originally forecast and that it will continue to put on replacement bus services to make sure that passengers experience the least amount of disruption.

Atol extends its holiday protection

Tuesday, May 1st, 2012

The Air Travel Organisers’ Licensing Scheme has been extended in order to protect more holidaymakers from the UK in the event that a travel operator goes out of business while they are abroad. Although package holidays are already protected if a firm ceases to operate, the new system will also cover flight-plus holidays.

Although these types of holidays look like packages, up until now Atol could not guarantee customers refunds or flights home. The move has been made because more holiday makers are now booking trips abroad over the internet.

Many who are planning their holidays believe that they are booking through the same provider, even though this may actually not be the case. To counter this Atol will cover people who buy the various elements of their trip within a specific time period.

People will know that they are protected by Atol as of this October as a certificate will be sent out after the holiday has been booked. Even though the scheme now protects some six million travellers, those who build their own holidays by booking a flight with an airline and then a room direct with the hotel will not be covered.

Travelsupermarket spokesman Bob Atkinson said despite the reforms there still needed to be work done to make sure that everybody who books a flight is covered if something goes wrong when they are abroad.