An infestation of bed bugs on a British Airways Boeing 747 has caused the airline to ground the aircraft until the problem can be sorted. The decision to take the jet out of service was made after a Californian passenger complained that she had been a victim of the blood-suckers on two journeys with the British flag-carrier.
The first time 28-year-old Zane Selkirk came into contact with the critters was on a flight between Los Angeles and London. She said she saw a bug on the seat in front of her as the aircraft was preparing for take-off. She added that later in the flight, when she went to the toilet, she saw more of the creatures crawling over her shirt.
On a later flight, between Bangalore and London, Selkirk claims she was bitten around 90 times. Claiming that BA staff were utterly unhelpful when she brought the matter to their attention, Selkirk set up her own website to bring the problem to the attention of the public.
She claims that it was only after the media drew BA’s attention to the web page that she was offered any sort of apology. Selkirk claims that the airline has offered her some financial compensation and that she has turned it down.
A spokesman for the carrier said BA always took complaints about bed bugs on their aircraft seriously and would remove any aircraft from service if there was found to be a problem. He added that complaints about bed bugs were rare.