News

Archive for October, 2009

Launch of new electric car in the UK

Friday, October 16th, 2009

The new Mini E electric powered car has been launched in the UK despite the steering wheel positioned on the left hand side of the vehicle.

40 people will have the chance to experience the new electric Mini E, with 20 of them chosen from a list of over 500 applications in order to assist BMW with the logging of real-time data which will provide the company with information as to the driving patterns of the drivers.

However, the UK release has caused some controversy for the electric Mini E, which has been designed for left-hand driving markets such as the US, with the cars steering wheel positioned on the left-hand side of the car.  BMW has said that altering the vehicle fo the UK market would be an expense which could not be justified.

The UK trial of the Mini E is planned to begin before Christmas and will last for about 6 months, with participants restricted to driving in the southeast part of the UK.

The area will be limited due to new charging equipment which must be installed by BMW’s electric utility power partner Scottish Energy and Southern Energy.

The US trial will see the motoring manufacturer install a 32 Ampere charging device in the lockable garage of the driver, with one full charge giving the driver a range of about 120 miles.

Good news for drivers of the Mini E is that they won’t have to pay for any insurance cots, maintenance, and roadside assistance, as well as exemption from London’s congestion charge which is not payable for any vehicles which are emission free.

US car hire company sued

Thursday, October 15th, 2009

Car sharing service Zipcar has been sued for charging customers with excessive charges and hidden fees.

The lawsuit was filed last week in the Boston’s federal court on behalf of Illinois resident, Ryan Blay, along with several other customers who claim that they were charged the unfair fees.

The lawsuit has reminded customers that Zipcar, once a start up business, has become an international brand, now big enough to attract lawsuits from those wishing to make a class-action case.

Cars are hired from Zipcar by the hour and by the day, with many outlets located in most major centres.

Zipcar has declined to comment on the suit, but the company says it has about 320,000 across 28 states in North America.

The lawsuit alleges that Zipcar has unfairly charged customers with a discreet medley of customer fees and that customers may not know of the charges as the company does not send monthly statements.

The complaint against Zipcar accuses the company of charging excessive fees including a phone fee or $3.50, additional fee for customers who receive parking fines, a late fee over $50 per hour or almost $150 per day, as well as charges for lost items and an inactivity fee.

The outcome of the case is likely to depend on how Zipcar presently disclose prices.

Cruise giant Royal Caribbean reviews tipping policy

Wednesday, October 14th, 2009

One major cruise line is contemplating altering its tipping policy due to the reluctance of British travellers to leave tips on board.

Research conducted by Royal Caribbean International has found that British travellers are far less likely to leave gratuities than American tourists, which is something that is becoming a serious issue, according to the cruise giant.

Vice president and UK managing director of the company, Robin Shaw, puts the differences between UK and US passengers down to huge cultural differences on tipping between the two nations.

He said that the cruise line is evaluating their options.  Gratuities form part of the remuneration for the crew and when there was a large contingency of UK guests on board, the remuneration is not the same level.  Different cultures mean that some passengers from counties without an established tipping policy can see on board gratuities as a negative, which is often the problem in the UK.

Royal Caribbean is one of the only remaining cruise lines which still offers a cash in envelope tipping policy on board its ships as opposed to automatically adding service charges to passengers accounts.

He said that as a part of a wider debate on add-ons cruise lines charge in addition to the holiday price for items such as restaurant meals and other extras.

Royal Caribbean will launch the world’s largest cruise ship, Oasis of the Seas, next month.

New Australian car rental comparison website launched

Tuesday, October 13th, 2009

The Australian car hire market has a new player in the competition as comparison website Carrentals.co.uk reacts to growth in the region by launching a country-specific site Comparecarrentals.com.au

The website, operated by Carrentals.co.uk has continued to enjoy rapid growth in the car hire market since its launch in 2003, and was awarded the title of Best Car Hire website in 2008 at the Travolution Travel Industry awards.

The comparison site has proved to be popular with Australian customers, so Carrentals.co.uk has decided to launch the sister site offering Australians the opportunity to compare and select from a variety of car hire companies, including Avis, Budget, Europcar, Easycar, Argus, Hertz, Holiday Autos, 121Carhire, Sixt and Ecarz.   All brands can be hired from capital cities and regional centres such as Sydney, Melbourne, Brisbane, Perth as well as Cairns and the Gold Coast.

Spokesman for Carrentals.co.uk, Gareth Robinson has spoken of the successes of the website, saying that the company has gone from strength to strength.  He also pointed out that the company had won awards for their comparison service and had seen an optimistic response from Australian customers – so much so that Carrentals.co.uk has opened an Australian service.

The new launch of the website comes at a time of economic difficulty as many people are looking to make savings holidays more than ever before.

The website offers prices for a week’s rental for as low as $196 (£165) in Melbourne, $258 (£144) per week in Canberra for $245 (£137).

London Eye reports £25 million profit

Monday, October 12th, 2009

Major London tourist attraction The London Eye has won agaist the global economic crisis by reporting a profit of about £25 million.

The London Eye is 135 metres high and is London’s fourth biggest structure, managing to pull in 3.85 million tourists last year, the second highest performing year since it’s opening in 2000.

The financial situation has seen a surge in visitors from Europe given the collapse of the sterling in Autumn, and by a trend towards domestic vacations by Britons, called ‘staycationers’, who have shown a trend for spending more money at home by booking pods on the London Eye to celebrate such occasions Valentine’s day proposals.

Operating profits were up by 15 percent to £24.68 million, taking the landmark to being the most profitable tourist attraction in London, according to accounts released by Companies House this week.

The figures, which include the year to 27 December, also show total revenue increased by six percent at £52.04 million, and up by 8 percent per passenger.

Since the launch of the Millennium Wheel in March 2000, the tourist attraction has now carried over 35 million passengers, greater than the population of Canada, and ranks as one of the world’s top 50 tourist destinations in terms of visitors behind the Statue of Liberty and Rome’s Coliseum, but ahead of the Taj Mahal  and the Palace Of Versailles.  It is also Britain’s most visited paid-for attraction.

Tourism authorities for London have said that tourist numbers have performed remarkably well given the extent of the financial crisis, including the London Dungeon, Madam Tussauds and the Aquarium, all performing to budget.

Drunk passenger could pay £40,000 for bad behaviour

Friday, October 9th, 2009

A passenger has been accused of alleged drunken behaviour while travelling on a flight from Glasgow to Turkey, in which the passenger was acting so aggressively the pilot was forced to turn the plane around.

The 28-year-old passenger caused alarm while travelling on-board the flight, leading the cabin crew to fear that he would endanger the safety of travellers on board as well as the aircraft, a court heard.

The man could possibly face a £40,000 fine from the tour operator over the incident, it has been reported.

It is also believed that Mr McLaughan told the woman next to him that the plane would crash and that everyone on board would die.

One of the flight attendants first noticed there was a problem when she saw Mr McLaughlan drinking heavily and having a heated discussion with another passenger.

It has also been reported that the man was dragged off the flight after he was unconscious from drinking so much.

In McLaughlan’s defense, his lawyer said that he had a couple of drinks prior to boarding the aircraft because of his fear of flying.

Mr McLaughlan has already received a fine of £3,150 by the court, however could still face further fine from the liquidator of XL Leisure Group worth about £40,000, for hotel room fees and airport charges incurred because of the resultant delays.

Sixt open new outlet at Abu Dhabi International

Thursday, October 8th, 2009

UK Car hire firm, Sixt, has announced the launch of its services from the Abu Dhabi International Airport.

The launch of the new outlet means that passengers can now access world-class car rental services with the benefits of pre-booking using their website from anywhere in the world.

Sixt, which has over 4,000 stations worldwide, already has two existing outlets in the UAE; one in Sharjah and one in Dubai.

Malcolm Cooper, manager for Sixt’s car rental services said that growing demand from tourists, business travellers and new expatriates is providing new opportunities in Abu Dhabi.

He went on to say that business has grown rapidly in the past decade and the launch of the first Abu Dhabi branch forms a part of Sixt’s core part of their plans.

Customers will be able to choose from available vehicles including a range from compact economy cars, through to full size and luxury vehicles.  The company will also maintain a range of special purpose vehicles such as four-wheel drives and SUV units.

Mr Cooper said that he is looking forward to providing travellers to Abu Dhabi with an easy-to-use and hassle free rental experience, and offer affordable and reliable vehicles.

Hertz seeks damages for libel

Wednesday, October 7th, 2009

In a complaint put forward last Friday at the Bergen County Superior Court in New Jersey, Car hire firm Hertz has alleged that Audit Integrity Inc and its chief executive Jack Zwingli defamed the company and trade libel over a report released on September 15 that included Hertz among 20 companies that were likely to declare bankruptcy within 1 year.

Chief executive of Hertz, Mark Frissora, issued a statement saying the lawsuit was an appropriate response to the publication of false and harmful material about the car hirecompany.

Hertz shares have been on the rise lately on the New York Stock Exchange. Audit Integrity launched the report issued on September 16, with Zwingli discussing the report the following day on the CNBC television network, owned by General Electric.

The company has said that the assertion disseminated by defendants in their public statements was that Hertz lacks integrity, lied to shareholders and others, engaged in fraudulent financial reporting and was heading for bankruptcy.

The car hire firm is seeking financial damages including punitive damages and a retraction.  According to Audit Integrity’s website, the company provides accounting and governance risk analysis, using proprietary modelling that detects and measures fraud and transparency-related risks in over 8,000 public companies.

New text and email service launched by the ABTA

Tuesday, October 6th, 2009

The ABTA has launched a new free email and text service called Travel Buddy which is designed to provide essential travel information via mobile phone and email.

Implementation of the new communication system was partially funded by the Foreign and Commonwealth Office (FCO) and will allow travel association’s member companies to email or text their customers’  ‘Know Before You Go’ and destination information before they depart.

The new feature would also include free text messages to locate holidaymakers in emergency situations and provide up-to-date and essential information and guidance.

ABTA Chief Executive Mark Tnazer said that the Association was providing this service to members at no cost, to help them provide exemplary customer service, particularly at times of emergencies when fast and effective information is needed.  Mobile phones are now used by nearly everyone when they travel, ABTA has pointed out.

The electronic service would help ABTA members provide imformation that they are obliged to give under the Code of Conduct in a succinct format and include details of FCO advice, reminders about the importance of travel insurance and recommendations to visit a doctor prior to travel.  There is also freedom for the ABTA member to insert their own essential travel advice.

Europcar goes mobile with new booking system

Monday, October 5th, 2009

Europcar has launched a new web based internet site, making life easier for customers to book rental cars on the go with the use of mobile phones.

The feature can be accessed using any mobile phone which has the ability to connect to the internet, given that a total of 8 million Britons now use the internet on their mobile devices, up 42 percent on last year.

The new implementation provides an easy and quick method for customers wanting to book a vehicle whilst out and about, with people able to book their car at locations where there is no computer access or at the airport.

The service was launched to be user friendly and simple. Once the car hire is confirmed, an SMS would be sent to the mobile phone, reassuring the customer that reservation is authenticated, as a big worry of users of mobile phone transactions is fear that it did not take place.

The website, which is compatible with all mobile phones including Blackberry and iPhones will be available in seven languages including English, French, German, Dutch and Italian.