News

Archive for September, 2009

Family highlights EU banlist after 2nd anniversary of Thai plane crash

Friday, September 18th, 2009

The parents of two Welsh students who died in a air crash in Thailand are strongly urging travellers to avoid airlines which are on the European Union Aviation blacklist.

They want to bring the issue to light on the second anniversary of the crash of a One-Two-Go MD82 aircraft which crashed while landing at Phuket International Airport, killing 90 passengers and crew.

The airline was subsequently added the EU blacklist and only removed when grounded by the Thai authorities.

An initial investigation into the crash cited pilot error and fatigue.

In April, the airline was added to a list of airlines which are banned of operating in, or even flying in European airspace due to safety concerns.

The family say that not many people are aware of the EU blacklist and want to raise awareness of its importance, and the fact that it will save lives.

The pair were only a couple of days into a round-the-world trip to celebrate their graduation.

Thai air safety authorities have still not released a final report into the accident.

British Airways cabin crew told to wait

Friday, September 18th, 2009

Unions have urged British Airways cabin crew to wait against the airlines bid to cut their pay and alter their contracts.   In a message to the airlines 14,000 cabin crew, the British Airlines Stewards and Stewardesses Association (BASSA), the union said that it was not time to reach a deal.

The crew were hold to hold firm and stay strong.  The BASSA feel that the wind is behind them and before long everything BA have been plotting and scheming would be exposed as nothing more than a farcical and opportunistic scam.

British Airways have been in talks since May over proposed changes to conditions and pay of cabin crew.   The airline wants a two-year pay freeze, reduced holidays and cutbacks to travel allowances for flying to long-haul destinations.  BA would also like to cut 2,000 full-time equivalent jobs and it told casual staff this week that their contracts would be terminated by the end of next month.

The struggling airlines is seeking the extreme cuts as it has been hit badly by the recession, and lost a total of £401 last year.

Analysts have raised the topic of industrial action against British Airways if it tries to force through its changes, which could have a devastating effect on the airline.

Woman accused of drunken in-flight antics

Friday, September 18th, 2009

A woman who was alleged to have drunk too much red wine on a flight from India to London, who let a stranger fondle her and at one point stripped, was cleared by a jury of being drunk onboard a flight.

Clare Irby denied drinking up to 10 glasses of wine on a flight from Bangalore to Heathrow on the 26th of March and claims she was not drunk, however a bit relaxed and tired after not getting enough sleep.

The Isleworth crown court heard that the woman was with her two year-old son on a Kingfisher Airlines flight and struck up a conversation with Daniel Melia, a passenger who was sitting behind her.  The jury heard that the pair flirted and kissed at one point he touched her breast, which Irby has denied.

A cabin crew member said Irby had three to four glasses of wine in the initial 90 minutes of the flight and at one point took off her skirt revealing her G-string.  Another flight attendant said that Irby was in no state to take care of her child.

Captain Vivek Sondhi walked through the cabin after about 4 hours into the flight and noticed the pair were drunk as they asked him to join them for a drink, which he found quite unusual and asked the flight attendants to stop serving them alcohol.  Irby said that she was not as polite as she usually is with the flight attendant.

Irby laid blame on her child for repeatedly pressing the attendant call button, saying she needed soft drinks for him.

Judge John Dennis told the jury that they had to decide whether Irby was drunk on an aircraft.

Irby’s solicitor, Richard Slade, said his client was extremely delighted at her acquittal.

American Airlines crew indicted for drug ring

Thursday, September 17th, 2009

US authorities have indicted 23 people in Puerto Rico including American Airlines employees accused of smuggling cocaine onto passenger aircraft and distributing it across the United States, according to the Justice Department.

The four count indictment states that the defendants participated in a conspiracy to possess with intent to distribute more than 9,000 kilograms of cocaine and smuggle them aboard American Airlines flights, the department said in a statement earlier this week.

The trafficking ring started operating in around 1999 when Wilfredo Rodriquez Rosado, one of the defendants recruited and organised a group of American Airlines employees to ensure that suitcases were loaded with kilograms of cocaine and smuggled about the airline’s aircraft and transported to different cities around the US.

It is said that at least eight of those indicted were American Airlines employees.

Both Puerto Rican and agents from the US Drug Enforcement Agency and FBI teamed up to investigate and arrest those involved.

The defendants face fines of up to four million dollars and up to life in prison if found guilty.

The use of commercial airlines to carry illegal drugs in and out of the US territory of Puerto Rico created a serious threat to the US, said Attorney for the District of Puerto Rico, Rosa Emilia Rodriguez-Velez.

Passengers stuck in plane on tarmac for almost 4 hours

Thursday, September 17th, 2009

Australian budget carrier Jetstar has apologised to 250 passengers who were stranded aboard an Airbus A330 aircraft for almost 4 hours on the tarmac in Bangkok while engineers worked to replace a hydraulic pump.

Jetstar flight JQ030 was expected to land at 1pm yesterday following the overnight delay.

Balwyn resident Fadi Kurbin described the situation as shocking, saying that there was no air conditioning and weren’t given updates on the situation.  She also said that cabin crew never offered any food or water during the excruciating delay.

The flight left more than three hours and 40 minutes after its scheduled departure due to the pilot realising that the hydraulic pump required changing.

Spokesman for the airline Simon Westaway has apologised to everyone on board, saying that the airline apologised to their customers and refreshments had been provided and updates provided as well.

He said that passengers were not allowed to leave the aircraft as it would have meant a longer delay, cabin crew members are required to work a maximum number of hours  in a day which cannot be exceeded.

New York and London reach tourism agreement

Thursday, September 17th, 2009

A new agreement has been reached between New York and London in order to boost travel between the two cities.

The arrangement will also see both cities providing each other with advertising space and sharing new ideas.

London Mayor Boris Johnson made the announcement during his trip to New York and said that both cities were in a good position to be able to exchange combined knowledge.

Johnson has been attending events in New York to promote London’s economy.

One of the promotions includes the launch of a British Airways campaign at JFK International Airport highlighting business travel and attending an ‘Only in London’ event at Time Square.

He will also be promoting the 2012 Olympic Games at a ‘Think London’ Reception.

Johnson said that the two cities shared many similarities including a strong sense of optimism and determination, along with a great appreciation for diversity and innovation.

He concluded by saying that the common ties and dedication between the two cities provided a world-class service and experience for both residents and visitors, making them well poised combine knowledge and resources to impact the future of the cities.

Compensation offered after blog topples Thomson on Google

Thursday, September 17th, 2009

Furious traveller Andy Sharman sought revenge against travel giant Thomson by toppling them to the first position on Google search engine.

Sharman was incensed at the manner in which the firm handled is complaint, so he detailed his grievances in an internet blog.

Resulting from this, Google placed his website at the top of its results when users typed in the words “Thomson Tunisia trip” into the search engine.

After Sharman pointed out his websites popularity to Thomson, he was offered a £595 refund on his holiday.

Mr Sharman from Leicester said that he got nowhere with his complaints for over a month, but they were willing to listen to him when he began toppling the company on Google.

Thomson has since responded by saying that all customers would receive an excellent level of service regardless of whether or not they publish a blog; however she did concede the company did not meet their usual 28 day response time for complaints.

Sharman and his girlfriend claim that they were not told truth about their holiday to Port El Kantaoui in Tunisia, claiming that the company informed them that food and drink was inexpensive, the couple could go scuba diving, and they could join a day trip to the Sahara.

The couple discovered that beer was more than £3 a pint, the Sahara was eight hours away and there was no scuba diving.

Mr Sharman initially complained to the Thomson representative whilst on the holiday and sent a 10 page letter outlining his complaint upon returning to the UK.

Dollar Thrifty to close more outlets this year

Thursday, September 17th, 2009

US Car hire giant Dollar Thrifty has announced plans to close a further ten outlets in the rest of this year, as part of a plan to cut under-performing and unprofitable locations.

The company said it did not anticipate any restructuring charges related to the closure of the outlets, and did not incur any major restructuring charges linked with previous closures.

The car hire firm has already closed about 115 corporate-owned locations in the US and Canada since October last year and has said that the locations represented 4 percent of the 2008 rental revenue.

Almost all major car hire firms such as Dollar Thrifty, Hertz and Avis Budget have been affected by the slowing economy as customers, especially business travellers, cutting costs which means lower rental volumes.

Chief Executive of Dollar Thrifty, Scott Thompson, said that he did not anticipate any further closures in the future period.

Used car buyers unknowingly purchase ex-rentals

Wednesday, September 16th, 2009

A new report has revealed that several Peugeot drivers were shocked to find out the former owner of their vehicle was a rental company.

Some paid thousands of pounds over the odds after being informed that their car had a previous over, when in fact it was rented to many drivers.

Two British car hire giants have used a “front” and an abbreviated company name in order to disguise the previous owner on the registration documents.

Some customers were told that their vehicles were “fleet” vehicles or owned by manufacturers to later discover that their purchased car was one of over 400,000 ex-rentals sold each year.

An investigation is underway by the Office of Fair Trading into the £35 billion used car market, focussing on dealerships, and is preparing to publish new guidelines on when firms should be reprimanded for misleading buyers.

Experts have warned customers to maintain the attitude of ‘buyers beware’ and demand to know the previous history of the car prior to handing over the money.

One of the most controversial cases involved cars previously leased out by National Car Rental, owned by Europcar, Britain’s largest car hire company which has a fleet of 54,000.

The vehicle registration documents revealed that the name of the previous owner was Provincial Securities Ltd, which did no business.

One car buyer who unknowingly purchased a used rental car from an official dealership said that if he had known about the cars history, he would have been dubious about buying it, given the abuse rental cars get from their drivers.

A Liberal Democrat transport spokesman has described the business as shady and an attempted to get higher prices out of vehicles that have been driven by many people.  He believes that ex-rental cars should be clearly labelled.

On the other hand, he said that the replacement of the 1968 Trade Description Act by new consumer rules last year had caused confusion and needed to be clarified by the office of fair trading.

PA system causes French passengers to panic

Wednesday, September 16th, 2009

French Passengers on board an Aer Lingus flight from Dublin to Paris were thrown into a panic when an erroneous announcement was made informing passengers that the plane was about to make an emergency landing, the airlines aid.

20 minutes after leaving Dublin, an English language announcement was made informing the passengers that the aircraft was heading into turbulence, asking passengers to return to their seats, however the French version told the passengers that they were about to ditch.

One passenger on board the flight said that a French man sitting next to him suddenly woke up looking very startled.

He said that the French man translated the announcement, which informed passengers to prepare for an emergency landing, note where the emergency exits were and await instructions from the captain.

As the turbulence was getting worse, he became alarmed, saying how the woman was crying.

It took several minutes before the cabin crew realised that the wrong announcement was played, went back to the PA system and apologised for playing the wrong announcement.

A spokeswoman for the airline said that the error had been the result of the automated public address system malfunctioning.

She said that the cabin crew subsequently clarified and apologised to passengers for the very unusual situation.

There were 70 passengers on board the Airbus A320 flight on August 4.