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Europcar goes mobile with new booking system

Monday, October 5th, 2009

Europcar has launched a new web based internet site, making life easier for customers to book rental cars on the go with the use of mobile phones.

The feature can be accessed using any mobile phone which has the ability to connect to the internet, given that a total of 8 million Britons now use the internet on their mobile devices, up 42 percent on last year.

The new implementation provides an easy and quick method for customers wanting to book a vehicle whilst out and about, with people able to book their car at locations where there is no computer access or at the airport.

The service was launched to be user friendly and simple. Once the car hire is confirmed, an SMS would be sent to the mobile phone, reassuring the customer that reservation is authenticated, as a big worry of users of mobile phone transactions is fear that it did not take place.

The website, which is compatible with all mobile phones including Blackberry and iPhones will be available in seven languages including English, French, German, Dutch and Italian.

Europcar and Accor team up to create new reservation system

Tuesday, September 29th, 2009

Europcar, one of Europe’s largest car hire firms, has launched a new online reservation tool for its customers with the help of business partner Accor.

The new system would allow customers to choose from three pre-selected cars once they have finally received confirmation of their hotel booking.   The three pre-selected cars would take into account the location of the hotel, the length of stay, and the country in which the customer is staying.  The new system is aimed at helping the customer find the perfect car for their needs.

Accor will become the first hotel chain to utilise the new online reservation system developed by Europcar, with customers who book online qualifying for exclusive discounts of up to 20 percent off the cost of car hire.

Rafeel Girona, chief operating officer of Europcar, said that they were delighted to take their partnership to the next level.  The new system would allow them to provide customers with a greater level of quality and more special discounts.   Pascal Mergez, director of transportation partnerships for Accor said that this new service constituted a milestone in the partnership of the two companies, and this gives Accor a better chance to offer its customers a new level of service that has not been offered before.

Sixt improves customer service with Facebook and Twitter

Monday, September 28th, 2009

UK car hire firm Sixt, is now offering new and innovative technology, including social networking websites to allow car hirers to contact the company.

The car rental giant is a major player in the UK car hire industry which has 150 outlets around the nation with a fleet of over 26,000 vehicles.

The car hire firm has revealed some new initiatives aimed at improving the performance and speed of its customer service.  This would allow customers to make contact, raise issues and send complains as well as increase the speed of car delivery.

Sixt has acknowledged the rapidly increasing use of online resources such as social networking sites like Twitter and Facebook as well as internet forums and blogs as consumers conduct a lot more research into their car hire options.

Although some consumers may the move to further step away from the human element, Sixt believes that the personal interactions would further enhance its client services performance.

The new Sixt online team will monitor all of the above networks with their role to respond as quickly as possible.  Since the introduction of the online services, the company has reported that complaints have been resolved in record time and customer feedback has been extremely positive.

Ian Lawrence, managing director for Sixt has claimed that the move to recognise online mediums allows people to air their views in a comfortable way, compared with the traditional methods of conversation which created unease and potential conflict.

Lawrence concluded by saying that encouraging feedback would continue to improve Sixt’s customer service.

Porsche added to Avis fleet in Germany

Thursday, September 24th, 2009

The luxury subsidiary of Avis’s car rental service, Prestige Rental Car Services, announced that the firm is now offering the Porsche Panamera available for hire.

The luxury vehicle is currently only available in Germany at the moment, but if demand is high enough, the Porsche Panamera could be available throughout the entire Avis fleet.

The Panamera is larger than most sports cars, being able to accommodate four passengers while most can hold only two.  The Panamera features four doors, a luxury leather interior and a boot.  The mechanical side of the high-end vehicle is all according to Porsche’s specific specifications, with direct injection, PDK, start stop technology and sleep aerodynamics.

The new model Porsche was first revealed in April this year at the Shanghai Automobile Show, and the first car hire company in the world to offer the car.  The Panamera will join the exclusive range of luxury cars already available through Avis, including the new Jaguar XKR 5.0 Cabriolet, the Aston Martin V8 Vantage Roadster and the Ferrari F430 F1 Spider.

The starting hire price for the Porsche is €189 for a day or €567 for a weekend, and according to the car hire firm, the Porsche Panamera isn’t too expensive to run as it features brand new technology which helps with fuel efficiency.

Fraudster says he owned a car hire to illegally obtain fuel

Wednesday, September 23rd, 2009

A fraudster has been able to copy a fuel card to illegally purchase over £3000 worth of petrol at the same petrol station in West Midlands for six days.

Police said the man used a cloned card at the BP Supermart Petrol Station in Willenhall Road, Bilston on at least 40 occasions.

He also scammed money out of drivers in Birmingham by offering them the chance to fill up their tanks with half price fuel, leading a number of drivers to the filling station.

Police detectives say the man was in his late 30s and of Asian appearance.

The Police Chief from the Bilston police station says the man had told attendants working at the petrol station that he ran a car rental company and chose to fill his fleet’s tanks overnight.

He met motorists at Coventry Road in Birmingham and offered them half-price petrol.

The unsuspecting motorists would then follow him to the petrol station where he filled up their car with the copied card and the owners paid half the value for the fuel dispensed.

Police have since issued CCTV photos of the man of heavy build with a black goatee beard.

Association says that ex rentals are a good buy

Tuesday, September 22nd, 2009

An industry body has claimed that car buyers were not misled and that their purchase was good value after a report had revealed that thousands of motorists had unwittingly purchased ex rental cars from official dealerships.

Many car buyers purchased cars well above the going rate after they were told that the vehicle had only one previous owner, when in fact it was rented to many hundreds of drivers, who often treated the car poorly.

Transport spokesman for the Liberal Democrats, Norman Baker, has called for rules and regulations to be tightened.  He said that his was a shady practise in a bid to get higher prices for used vehicles.

He added by saying that ex-rental cars should be clearly labelled and he would like to see trading standards brought in to test whether the activity could be a breach of consumer rights regulations.

The industry body, the British Vehicle Rental and Leasing Association has hit back by saying that the cars were well maintained and were a good purchase for motorists.

The association added by saying that the car rental sector was a crucial supplier of good-value nearly new vehicles, and without a yearly supply of 300,000 to 400,000 vehicles, buyers would find it hard to find a competitively priced second-hand cars under a year old.

A spokesman for the British Vehicle Rental and Leasing Association said that the vehicles are usually maintained on the fleet for six to eight months prior to being sold to a dealer or back to the manufacturer.  Those vehicles would still be covered by manufacturer warranty and would have been better looked after than most privately-owned cars.

A report revealed by the Office of Fair trading has showed that UK’s £35 billion used car market had received 68,000 complaints last year to Consumer Direct in 2008.

It is currently being considered if the legislation for consumer protection is strong enough.

Woman accused of drunken in-flight antics

Friday, September 18th, 2009

A woman who was alleged to have drunk too much red wine on a flight from India to London, who let a stranger fondle her and at one point stripped, was cleared by a jury of being drunk onboard a flight.

Clare Irby denied drinking up to 10 glasses of wine on a flight from Bangalore to Heathrow on the 26th of March and claims she was not drunk, however a bit relaxed and tired after not getting enough sleep.

The Isleworth crown court heard that the woman was with her two year-old son on a Kingfisher Airlines flight and struck up a conversation with Daniel Melia, a passenger who was sitting behind her.  The jury heard that the pair flirted and kissed at one point he touched her breast, which Irby has denied.

A cabin crew member said Irby had three to four glasses of wine in the initial 90 minutes of the flight and at one point took off her skirt revealing her G-string.  Another flight attendant said that Irby was in no state to take care of her child.

Captain Vivek Sondhi walked through the cabin after about 4 hours into the flight and noticed the pair were drunk as they asked him to join them for a drink, which he found quite unusual and asked the flight attendants to stop serving them alcohol.  Irby said that she was not as polite as she usually is with the flight attendant.

Irby laid blame on her child for repeatedly pressing the attendant call button, saying she needed soft drinks for him.

Judge John Dennis told the jury that they had to decide whether Irby was drunk on an aircraft.

Irby’s solicitor, Richard Slade, said his client was extremely delighted at her acquittal.

New York and London reach tourism agreement

Thursday, September 17th, 2009

A new agreement has been reached between New York and London in order to boost travel between the two cities.

The arrangement will also see both cities providing each other with advertising space and sharing new ideas.

London Mayor Boris Johnson made the announcement during his trip to New York and said that both cities were in a good position to be able to exchange combined knowledge.

Johnson has been attending events in New York to promote London’s economy.

One of the promotions includes the launch of a British Airways campaign at JFK International Airport highlighting business travel and attending an ‘Only in London’ event at Time Square.

He will also be promoting the 2012 Olympic Games at a ‘Think London’ Reception.

Johnson said that the two cities shared many similarities including a strong sense of optimism and determination, along with a great appreciation for diversity and innovation.

He concluded by saying that the common ties and dedication between the two cities provided a world-class service and experience for both residents and visitors, making them well poised combine knowledge and resources to impact the future of the cities.

Dollar Thrifty to close more outlets this year

Thursday, September 17th, 2009

US Car hire giant Dollar Thrifty has announced plans to close a further ten outlets in the rest of this year, as part of a plan to cut under-performing and unprofitable locations.

The company said it did not anticipate any restructuring charges related to the closure of the outlets, and did not incur any major restructuring charges linked with previous closures.

The car hire firm has already closed about 115 corporate-owned locations in the US and Canada since October last year and has said that the locations represented 4 percent of the 2008 rental revenue.

Almost all major car hire firms such as Dollar Thrifty, Hertz and Avis Budget have been affected by the slowing economy as customers, especially business travellers, cutting costs which means lower rental volumes.

Chief Executive of Dollar Thrifty, Scott Thompson, said that he did not anticipate any further closures in the future period.

PA system causes French passengers to panic

Wednesday, September 16th, 2009

French Passengers on board an Aer Lingus flight from Dublin to Paris were thrown into a panic when an erroneous announcement was made informing passengers that the plane was about to make an emergency landing, the airlines aid.

20 minutes after leaving Dublin, an English language announcement was made informing the passengers that the aircraft was heading into turbulence, asking passengers to return to their seats, however the French version told the passengers that they were about to ditch.

One passenger on board the flight said that a French man sitting next to him suddenly woke up looking very startled.

He said that the French man translated the announcement, which informed passengers to prepare for an emergency landing, note where the emergency exits were and await instructions from the captain.

As the turbulence was getting worse, he became alarmed, saying how the woman was crying.

It took several minutes before the cabin crew realised that the wrong announcement was played, went back to the PA system and apologised for playing the wrong announcement.

A spokeswoman for the airline said that the error had been the result of the automated public address system malfunctioning.

She said that the cabin crew subsequently clarified and apologised to passengers for the very unusual situation.

There were 70 passengers on board the Airbus A320 flight on August 4.