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Consumer watchdog warns storm victims against dodgy tradesmen

Friday, April 2nd, 2010

Victims of last week’s harsh storm in Australia have been cautioned against dodgy tradesmen who would take advantage of their misfortune.

As the cost of Western Australia’s most destructive natural disaster reaches $650 million, consumer watchdogs warn that even established operators would take advantage of the situation due to huge demand for ‘quick money’.

The Consumer Protection had received five complaints earlier against four car hire firms who asked renters to pay the damage excess, which normally costs more than $3000.

Anne Driscoll, the commissioner of Consumer Protection for Western Australia, said that several operators try to make profits even in the storm’s aftermath by raising their prices. Although there was no legislation governing commodities’ prices, she is urging businesses to focus on building relationships with their customers rather than making short-term profits.

The commissioner also stated that many dodgy tradesmen would take advantage when demand skyrockets, so consumers should make sure that they are dealing with qualified people. She advised consumers to shop around first and get at least two quotations to compare price and value.

Moreover, Driscoll commented that it seemed unreasonable for car hire companies to hold renters responsible for the damages resulted from the heavy storm. She said that while some contracts give the company a basis to charge its renters for the damages, she urged car hire firms to consider customer goodwill first.

The Australian Consumer Law will be enacted by next year. Driscoll said that the law includes provisions that will make unfair contracts illegal, which means that businesses cannot enforce unfair terms in contracts even if the consumer agrees to them.

Advito revises car hire, hotel and airfare forecasts

Tuesday, March 30th, 2010

BCD Travel’s consulting unit, Advito, recently released globally the first quarter report for its 2010 Industry Forecast that adjusts car hire rates upward and hotel prices downward, but holds steady North American air ticket costs.

Advito has made further downward revision on its average daily rates (ADR) in major business hotels across the UK, France, Germany, India, Spain, Brazil, China and the US. The company said that the revision on market forecasts was the result of steady economic recovery in major markets.

In comparison to last year’s report, this year’s ADR is expected to decline by 2.2 per cent in the UK, 1.6 per cent in France, 4.5 per cent in China and India, and two per cent in the US.

Meanwhile, Advito has originally anticipated that the US car rental rates will be more stable compared to last year’s, but the firm now is sending warning to consumers to expect additional fines related to no-shows. Car hire rates in North America might also be affected with about 104,000 vehicles now being pulled out due to January’s recall of over eight million Toyota cars worldwide.

The report also stated that airfare projections for North American carriers remain unchanged as in last year’s forecast. The company in October 2009 had predicted a rise of four percent on long-haul airfares.

British chancellor allocates £100 million to fill potholes

Friday, March 26th, 2010

In his Budget speech, Chancellor Alistair Darling announced that an additional £100 million will be given away just to fill the potholes in Wales, England and Scotland.

The emergency grant has been allocated by the chancellor for road repairs, following the harsh cold snap that hit the country. Secretary of Transport, Lord Adonis, said that the cash would be distributed to councils as early as possible.

According to a study from Asphalt Industry Alliance, 80 per cent of the country’s councils suffered severe damage last winter, thus resulting in a £400 million gap on its maintenance budgets. Councils estimate also that it will require them over 11.5 years to complete the repairs in England, and 15 years in Wales.

The British chancellor’s recent declaration was whole-heartedly welcomed by Duncan McClure Fisher of the movement group ‘Potholes’. The activist said that while the fund is nowhere near the required £10 billion fund to repair the road networks properly, the money should help fill a million potholes.

The UK Government has been heavily criticised by motoring groups over the quality of roads. Stephen Glaister, Director of RAC Foundation, complained that more and more holes in the country need to be filled, yet no money is being allotted to repair the roads.

Those charged with the repairs however said that the £100 million funding was just a temporary solution. The Institution of Civil Engineers (ICE) said that the short-term fix will not withstand the same icy weather that battered the country over the past few months. Geoff French, Vice President of ICE, said that the quick road repairs could even lead to more maintenance cost and backlogs.

Rapid train soon to connect Orlando and Tampa

Thursday, March 25th, 2010

In spite of its short distance, driving from Orlando to Tampa takes 90 minutes or longer. Therefore, the Obama administration has awarded Florida a $1.25 billion stimulus package to connect the two cities using a fast rail system.

The planned Florida train service is expected to be a high speed one, running at a top speed of 168mph. However, the train will cover an 84-mile route consisting of five stops, thus cutting only half an hour from a normal car trip.

Time conscious travellers may find the new service frustrating at the end of their journey. But they are left with no other choice, as there are only two public transport options that can connect travellers from Orlando to Tampa, the slow bus or the planned train service.

Sceptics of the new rail project worry that the high-speed line, which is scheduled to commence by 2015, might give a negative impression rather than helping passengers travel faster and and more cheaply.

Even Republican Representative John Mica, whose district is located on the north-eastern part of Florida, questioned the rail project because the planned high-speed train will stop about 20 miles before reaching his place. He is wondering whether the extremely congested Northeast corridor running from Boston to New York and Washington could have been a better choice for the high-speed line.

The new train service is planning to have stations in Orlando International Airport and Walt Disney World. Experts predict that at least one-third of the train passengers would originate from the airport or the Walt Disney, which has decided to donate a piece of land for building the station.

Avis Budget Group newest partner of Salvage Direct

Wednesday, March 10th, 2010

Avis Budget Group, operator of the world’s most widely recognized brands in the vehicle rental industry, was recently named as Salvage Direct’s newest selling partner. With the new partnership, the car hire firm can now utilize Salvage Direct’s website, its principal auction platform, to sell Avis and Budget cars to buyers around the world. Dan Hoversten, CEO of Salvage Direct, said that the new joint venture will benefit both companys’ customers.

The car rental company has its main office in Parsippany, New Jersey and currently employs 24,000 workers. With operations to over 70 countries worldwide, Avis Budget Group is a leading car rental provider in North America, New Zealand and Australia.

Meanwhile, Salvage Direct was established in 1998 as the very first to offer online auction in the salvage industry. Today, Salvage Direct auctions cars, motorcycles, trucks, boats, power sports, and other commercial and recreational vehicles. Founder of Salvage Direct, Bob Joyce, boasted that insurance and car hire firms always select Salvage Direct, whatever the rate of loss may be, because the company has good reputation, vast experience, fast selling cycle times, worldwide buyers and an auction site.

Earlier last month, Salvage Direct, opened its new Enhanced Processing Center close to Philadelphia. The facility is Salvage Direct’s sixth facility in Pennsylvania, 80th in the world and the first of the company’s 2010 expansion plan.

Moreover, every facility in Salvage Direct’s logistics network was recently upgraded. The new Enhanced Processing Program is expected to provide more details to salvage auction bidders and to raise more the number of units in the inventory.